TERMS AND CONDITIONS

BOOKING POLICIES

All of these policies will be available to read at the booking of any course, and upon booking you will be asked to state that you have read, understood and agree to the policies.

Cancellation Policy

 

The cancellation policy for Alice Kerr Mountaineering is here to help enable both parties have security  in the booking you are making.

If the course is cancelled at any time by Alice Kerr Mountaineering, you are able to claim a full refund of the booking, transfer to another course or have a credit note.

If you cancel a booking 4 weeks or more prior to the start date, you are entitled to a full refund or a credit note.

If you cancel a booking between 4 and 2 weeks before the start date, you are entitled to a credit note that equals the cost of 50% of the booking, or a 50% refund.

If you cancel a booking 2 weeks or closer to the start date of the booking, no refund or credit note can be offered due to a loss of work that cannot be rescheduled because of short notice.

COVID ADDITION

If you have Covid and cannot come on the course, you may now have a full refund of the course, minus a £10 admin fee. To gain this refund, you must provide a Positive PCR test result. If the course is able to run (not affected by restrictions) but you chose not to attend, despite not having Covid, you are not eligible for a refund. This policy has been adapted to try to provide the best flexibility for you and your piece of mind when booking a course.

Terms and Conditions for Courses that Include Accommodation

1.     Alice Kerr Mountaineering has booked accommodation for this course. The accommodation is for the clients on the course and is included in the course fee.

2.     Apart from for the duration of the course, Alice Kerr Mountaineering cannot book accommodation for you or other people.

3.     Alice Kerr Mountaineering is insured to take you out on Mountaineering Instructional courses, including rock climbing, mountaineering, scrambling, navigation and running. The insurance held by Alice Kerr Mountaineering does not cover you whilst you are at the accommodation.

4.     Alice Kerr Mountaineering does not accept responsibility of damage, theft or loss of any of your belongings whilst at the Accommodation. You, as the client, accept full responsibility of your belongings whilst at the accommodation.

5.     Alice Kerr Mountaineering does not cover you, as a person, at the accommodation. Any personal injury, threat or death that may occur whilst in the accommodation is not covered by Alice Kerr Mountaineering. You, as the client, accept full responsibility of your own safety whilst at the accommodation.

6.     Should there be a problem or emergency whilst you are at the accommodation, you accept that responsibility for this cannot be passed on to Alice Kerr Mountaineering.

7.     Any vehicles parked at the accommodation are under your own care and insurance. Alice Kerr Mountaineering accepts no responsibility for any damage or theft that may occur with your vehicle whilst it is at the accommodation.

8.     Food and Drink are only included in accommodation if specified in the Course Description. If not specified as included, you must provide your own food and drink for the duration of the course.

If you would like any additional information about any of the above, please get in touch and I will be happy to answer any questions.